Marcial Cuesta Nájera
Discovering, Meeting new culltures
Highlights
• Created great moments and caught audience’s attention by creating unique and creative presentations.
• Improved sales by providing remarkable customer service and advising clients of the company’s products.
• Assisted in training my classmates on the tourism booking apps, such as Sabre and Amadeus.
• Created an Excel tool that improved the store’s accounting management and the store’s input and output tracking.
Work experience
Travel Agent (Placement) – Travelpoint Enterprises Inc. May to July 2017
• Research all-inclusive package information and pricing.
• Contact suppliers such as Air Canada Vacations, Sunwing Vacations, Air Transat to clarify the flight details such as meals, seats, etcetera.
• Computing/IT support
Server – Mucho Burrito Mexican Fresh Food March to December 2015
• Help elaborate daily’s “mise en place.”
• Responsible for attending costumers after rush hour, closing duties and lock the main doors.
Bartender/Bar-back – The Burlington Arms – London, UK March to November 2014
• Prepare and serve drinks and beverages to patrons, and take food orders.
• Clean and sanitize bar and equipment and replenish supplies, maintain glassware, ice, and beer barrels.
• Operate the cash register, manage the budget and close the bar on a daily basis.
• Answer inquiries from customers.
Sales Associate/Assistant Store Manager – Canary Island, Spain April 2012 to May 2013
• Contact the suppliers for wholesales, ordering and paying for goods.
• Elaborate and apply an Excel document in order to maintain the business’s accounts and stock methodically.
• Answer inquiries from customers.
• Manage the budget.
Bartender/Bar-back – Radical Bartending School – Canary Islands, Spain
January to December 2013
• Preparing and serving cocktails.
• Cleaning and sanitizing bar and equipment and replenishing supplies.
• Maintaining glassware, ice, and beer barrels.
• Closing the bar on a daily basis.
Languages
Spanish
English
Skills
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Interact well with Diverse Cultures/ Groups
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Research and Planning
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Ability to Understand & Improve Human Relationships
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Work Well Under Pressure
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POS system
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Microsoft Office
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Communication & and customer service
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Work in fast-paced environments
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Multi-tasking
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Operations & and teamwork
Tourism Service Management – Seneca College 2017
Travel Services Specialization
Toronto, ON
Bachelor’s Degree – University of Salamanca 2006
Majored in Criminology and Private Investigation
Salamanca, SPAIN